“If we look at it from a frontline perspective, as our employees are burned out, that means they’re less engaged, they’re less able to service those customers, and therefore as a result, that has an impact on genuine revenue,” he said.
When it comes to the social element, Ahmadzai said burnout can hit social interactions at work, which could potentially impact team dynamic and create toxic work environments.
“Lastly, the one that probably keeps everyone up at night who works in this space is that a negative impact could be a person’s deteriorating mental health,” he stated.
“The last thing anyone would want is for that to occur to the point where a person has a traumatic incident, and I think that’s the reason why there’s such an emphasis, there’s such a push across the world right now on addressing this particular issue.”